Policies
Return Policy
Shipping Policy
Repair Policy
Privacy Policy
Security Policy
Return Policy
alexisbittar.com will accept items for exchange or credit within 21 days of purchase. Item must be returned in new and resaleable condition. Sale items are non-returnable. Exchanges and Returns will be subject to shipping charges. Once your return is processed, you will receive a credit by email. We can not refund shipping charges on returned items.
Items received as gifts may be exchanged for another item of equal or greater value.
To return or exchange an item, please follow these simple steps:
1. Log in to your account.
2. Click on Order History
3. Select Order you would like to return
4. Click on " Create Return" and follow instructions to obtain a return authorization
Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Alexis Bittar, Inc. is not responsible for items damaged or lost in transit.
Shipping Policyalexisbittar.com offers shipping via UPS. Please note that UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the United States. We ship over seas and to Canada. Shipping rates are calculated after you have added items to your cart and filled in the shipping address information. We only ship UPS Worldwide Express for all orders outside of the United States.
| Service |
Cost |
When items will arrive |
| Ground |
$8.95 |
5-7 business days, excluding Saturday and holidays.* |
| 2nd Day Air |
$16.95 |
Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.* |
| Next Day Air |
$26.95 |
Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.* |
** Please note that Three Day, Two Day and Overnight Delivery refers only to
delivery time and not to the time needed to prepare your order. While
most orders are ready for shipping within one day of ordering, some
orders take additional time. UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.
* Shipping times are approximate.
* Business days are Monday through Friday, excluding Saturday and holidays.
* Alaska,Hawaii, and Canada orders will be charged and shipped via the UPS 2nd Day Service or faster, if requested.
SHIPPING OVER SEAS AND TO CANADA
ALL ORDERS SHIPPED OVER SEAS AND TO CANADA ARE SUBJECT TO ADDITIONAL SHIPPING CHARGES BASED ON THE END COUNTRY'S TAXES, TARIFFS AND DUTIES. THESE FEES ARE NOT ASSOCIATED WITH ALEXIS BITTAR INC AND ARE TO BE PAID BY THE CUSTOMER UPON DELIVERY.
Repair Policy
We will repair any design purchased through AlexisBittar.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email repairs@alexisbittar.com and request a Repair Work Order (RWO) number. ** We try to respond to all requests in a timely manner. If you do not receive a response please check your "junk mail" folder!
To return an item for repair, please follow these simple steps:
1. Obtain a Repair Work Order (RWO) number via email at repairs@alexisbittar.com. We will not accept packages without an RWO number.
2. If your item is less than 1 year old, please include a copy of your receipt or proof of purchase. Otherwise, be sure to have your Credit Card handy for repair charges.
3. Pack your item.
4. Include the RWO number in the following return shipping address:
Alexis Bittar, Inc.
45 Main Street, Suite 725
Brooklyn, NY 11201
Attn: Repair Order - (your RWO)
Purchase Date Cost Approximate Repair Time:
(Not including shipping)
Less than 1 year Free 3 - 4 weeks, excluding holidays.
Over 1 year $26.95 3 - 4 weeks, excluding holidays.
(Subject to part availability*)
*Due to the nature of our products, we may not be able to order certain components needed to repair older items.
Privacy Policy
Alexis Bittar, Inc. shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.alexisbittar.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at service@alexisbittar.com with "REMOVE" as the subject header.
Alexis Bittar Inc. uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.
We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
Security Policy
All order information sent to AlexisBittar.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.
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