FAQ

Our corporate office is located at:

Alexis Bittar, Inc.
45 Main Street, Suite 710
Brooklyn, NY 11201

Our flagship store is located at:

Alexis Bittar Soho
465 Broome Street
New York, NY 10013-2610
Tel: 212.625.8340
Fax: 212.625.8345

Hours of operation:
Monday - Saturday 11AM - 7PM
Sunday 12AM - 6PM

We wish we could make it so. However, we can only offer the carefully selected items you see.

We can only make and sell pairs. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time.

If the item is in stock, we'd be happy to send you a new pair at the full retail price plus shipping and handling. For more information, please read our Repair Policy.

alexisbittar.com will accept items for exchange or return, if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only. We can not refund shipping charges on return items.

For more detailed information, please read our policy page.

We will repair* any design purchased through AlexisBittar.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please call 1-718-422-7580 ext.125, or email repairs@alexisbittar.com and request a Repair Work Order (RWO) number.

For more detailed information, please read our policy page.

*Due to the nature of our products, we may not be able to order certain components needed to repair older items.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at service@alexisbittar.com with "REMOVE" as the subject header.

For more detailed information, please read our policy page.

Yes. For a nominal $4.00, we will wrap your item inside our signature logo pouch and wrap it in an Alexis Bittar logo box with ribbon.

All order information sent to AlexisBittar.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.